Privacy Policy

SellZone ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us when you use our website, mobile experience, or purchase our products. This Privacy Policy explains what information we collect, how we use it, and the rights you have over it.

1. Information we collect

• Identity & contact data: name, email, phone number, billing and shipping address.
• Order data: items purchased, order value, transaction reference, GST details where applicable.
• Payment data: processed securely by our PCI-DSS compliant payment partner Razorpay. We do not store full card numbers, CVV, UPI PINs, or net-banking credentials on our servers.
• Technical data: IP address, browser type, device identifiers, and cookies used for analytics and fraud prevention.

2. How we use your information

• To process and fulfil your orders, including delivery and post-sale support.
• To process payments and refunds through Razorpay.
• To communicate order updates, warranty claims, and service notices.
• With your consent, to send marketing emails about new products and offers. You can opt out at any time.
• To prevent fraud, enforce our Terms, and comply with applicable laws (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023).

3. Sharing your information

We share data only with trusted partners who need it to run our service:

• Payment gateway — Razorpay Software Private Limited.
• Logistics partners for shipment and delivery.
• Cloud hosting and analytics providers under strict data-processing terms.
• Government or law-enforcement authorities where required by law.

We never sell your personal data.

4. Data retention

We retain order and tax records for at least 8 years to comply with Indian tax law. Marketing data is retained until you withdraw consent. You may request deletion of your account data at any time.

5. Your rights

• Access, correct, or download a copy of your data.
• Withdraw consent or unsubscribe from marketing.
• Request deletion of your account.

Email privacy@sellzone.in to exercise any of these rights.

6. Security

We use TLS encryption in transit, restricted access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we work hard to protect your information.

7. Cookies

We use essential cookies to keep your cart and session working, and analytics cookies to understand traffic. You can disable cookies in your browser, though parts of the site may stop working.

8. Changes to this policy

We may update this policy from time to time. Material changes will be notified on this page with a new "Last updated" date.

9. Contact

Grievance Officer: Customer Care Team
Email: support@sellzone.in
Address: SellZone, Bengaluru, Karnataka, India.